Return & Refund Policy

Standard returns

• You have 14 days from pickup or delivery to request a return.
• The item must come back in the same condition you received it, with any included box, instructions, or parts.
• Return shipping (or drop-off) is the customer's responsibility for a change-of-mind return.
• Once we receive and check the item, we refund to your original payment method within 5–10 business days.

Not as described, damaged, or missing parts

If an item arrives not matching its listing — wrong item, undisclosed damage, missing pieces not noted in the description — email us within 7 days of receiving it with a photo. We'll make it right: a full refund (including what you paid to ship it), a partial refund, or a replacement if we have one. We cover return shipping in this case.

Final sale

Items marked Clearance or Final Sale on the listing can't be returned for change of mind. The “not as described” protection above still applies to them.

Uncollected pickup orders

We hold pickup orders for 48 hours and will reach out to arrange a time. If we can't reach you and the order goes uncollected, we restock the item and refund you in full.

Items bought on Amazon

Some products on this site link out to our Amazon.ca listings and are labelled “Buy on Amazon.” Those orders are placed with Amazon, shipped by Amazon, and covered by Amazon's own return policy — not this one.

How to start a return

Email loeppkycolin@gmail.com or call (306) 716-9419 with your order number and what's wrong. We usually reply the same day.